Integra Telecom, Inc. Work Values

Daily Duties at Integra Telecom, Inc.:

• Developed and led dozens of successful company training project plans for large scale change initiatives impacting 1000+ employees in 8 different departments with 5+ trainers developing & delivering different customized modules for each work group impacted in alignment with system, process & policy change roll outs and under budget such as: o change from decentralized model to centralized model, o system integration of 10 different acquired companies, o standardization of 7 different local office processes to one company standard set of processes traversing 6 different departments. • Provide direction in alignment with company goals to support a holistic employee development strategy for base of 2,000 employees across 11 states including but not limited to new hire, sales, product certification, technical, soft skills and leadership development • Assess development needs of employees by partnering closely with internal customer leadership, through facilitating weekly management/training team planning meetings with 5+ main departments including: sales, sales support, service delivery, field operations, and network operations, built very successful working relationships with VPs, Directors and Managers in all departments. • Grew Training Department positions from 5 to 17 high performing employees to ensure holistic approach adequately supported • Partner with Human Resources in job description analysis and creation of new positions to meet strategic goals • Direct organizational change initiatives through development of training plans for launches of 2 new products, 2 new IT systems and 1 new process per month impacting 1500+ employees • Responsible for process development & implementation of New Learning Management System - ShareKnowledge • Responsible for development & implementation of Company SharePoint Document Management System • Maintain technical writing standards for all internal communication/documentation • Developed and managed Company $500,000 Training Budget - tracking vendor training purchases, employee development costs for industry certifications, training room equipment, projectors, elearning software and more. • Quarterly Executive Training Reports with ROI and cost/benefit analysis • Employee Surveys Coached and managed performance of 2 training managers and 14 other training department employees including Technical Writer, Document Control Analyst, LMS Adminstrator/Training Coordinator, Technical Trainers, Training Specialists and Technical Product Trainers. Sought out as coach within company by Project Managers, Marketing Specialists, Managers, and Directors. Managed 10+ training & equipment vendor relationships - negotiated contracts, price breaks, free training supporting mutually beneficial relationships Created individualized training department employee development plans that included college certifications, software training and participation in American Society of Training & Development local chapter trainer learning events.

What they like about Integra Telecom, Inc.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Instruction, Learning, Development, Change, Writer, Organizational, Training

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Organizational Development, instructional design, needs analysis, adult learning theory, project management, performance management, change management

These are some of the questions we asked our climbers about their experiences with Integra Telecom, Inc.: