Integra Telecom, Inc. Work Values

Daily Duties at Integra Telecom, Inc.:

• Developed and led dozens of successful company training project plans for large scale change initiatives impacting 1000+ employees in 8 different departments with 5+ trainers developing & delivering different customized modules for each work group impacted in alignment with system, process & policy change roll outs and under budget such as: o change from decentralized model to centralized model, o system integration of 10 different acquired companies, o standardization of 7 different local office processes to one company standard set of processes traversing 6 different departments. • Provide direction in alignment with company goals to support a holistic employee development strategy for base of 2,000 employees across 11 states including but not limited to new hire, sales, product certification, technical, soft skills and leadership development • Assess development needs of employees by partnering closely with internal customer leadership, through facilitating weekly management/training team planning meetings with 5+ main departments including: sales, sales support, service delivery, field operations, and network operations, built very successful working relationships with VPs, Directors and Managers in all departments. • Grew Training Department positions from 5 to 17 high performing employees to ensure holistic approach adequately supported • Partner with Human Resources in job description analysis and creation of new positions to meet strategic goals • Direct organizational change initiatives through development of training plans for launches of 2 new products, 2 new IT systems and 1 new process per month impacting 1500+ employees • Responsible for process development & implementation of New Learning Management System - ShareKnowledge • Responsible for development & implementation of Company SharePoint Document Management System • Maintain technical writing standards for all internal communication/documentation • Developed and managed Company $500,000 Training Budget - tracking vendor training purchases, employee development costs for industry certifications, training room equipment, projectors, elearning software and more. • Quarterly Executive Training Reports with ROI and cost/benefit analysis • Employee Surveys Coached and managed performance of 2 training managers and 14 other training department employees including Technical Writer, Document Control Analyst, LMS Adminstrator/Training Coordinator, Technical Trainers, Training Specialists and Technical Product Trainers. Sought out as coach within company by Project Managers, Marketing Specialists, Managers, and Directors. Managed 10+ training & equipment vendor relationships - negotiated contracts, price breaks, free training supporting mutually beneficial relationships Created individualized training department employee development plans that included college certifications, software training and participation in American Society of Training & Development local chapter trainer learning events.

What they like about Integra Telecom, Inc.:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Instruction, Learning, Development, Change, Writer, Organizational, Training

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Organizational Development, instructional design, needs analysis, adult learning theory, project management, performance management, change management

These are some of the questions we asked our climbers about their experiences with Integra Telecom, Inc.: