Franciscan Alliance Information Services Work Values

Daily Duties at Franciscan Alliance Information Services:

Led all IT support activities across two 800 bed hospital campuses, one 63 bed hospital, 28 remote medical group practices, one full service/state of the art health and fitness club, one regional medical clinical lab, and one coordinated business/billing office. Tracked and reported monthly, quarterly and yearly results to senior management; continually met or exceeded service level agreements. Supervised team of 13 desktop support technicians in the seamless operational delivery, integration, and quality support of 4700+ computers. Provided strategic consulting for new business ventures regarding information technology equipment and service needs. Currently conducting risk assessments for IT technical projects. Championing the review, amending, and completion of new and existing information technology disaster recovery plans. Providing trending, gap analysis and remediation for Payment Card Industry (PCI) compliance and service level agreements (SLA). Documenting information technology workflows, processes and procedures.

What they like about Franciscan Alliance Information Services:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

ITIL, IT Service Management, Manager, Service Delivery Manager, CMMi, Vendor Management, Program Management, Process Improvement, Mini-Kaizen, Customer Service, Customer Satisfaction, Negotiation, Project Management, Strategic Development, Service Level Management, SLA, Key Process Indicators, KPI, Continuous Process improvement, Multidisciplinary Staff, Relationship Building, Innovation, Operational Level Ageements, OLA, ITIL Practitioner Finance and Service Level Management Certification, IPAD, IPRC, IPSR, ITIL Practitioner Support and Restore Certification, ITIL Practitioner Release and Control Certification, ITIL Foundation Certification, HDI Help Dest Manager Certification, Help Desk Manager, IT Healthcare Experience, IT Oil Refinery Experience, 18 Years IT Experience, Fast-paced Environment, Strong Verbal and Written Communication Skills, Statistical Analysis, Results Oriented, Attention to Detail, IT Industrial Experience, Management, Information Technology

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , IT Service Management , ITIL, IT Project Management, Vendor Management, Capability Maturity Model Integration (CMMi), Multidisciplinary Staff, Profit and Loss / Capital Asset Control, Application / Hardware Support, New Application Rollouts, Hardware / Software Installation, End-User Training / Support, Help Desk Manager, Network Administration, LAN/WAN Installation, Safety Administration, MS SharePoint Knowledge, Windows 7, XP, Windows 2000 Professional, OSHA Compliance, Payment Card Industry (PCI) Compliance, Team Building, Customer Service, Strong Verbal and Written Communication, Microsoft Office (Word, Excel, PowerPoint), MS Project, MS Visio, Business Analysis, Asset Management, Order Processing, Root Cause Analysis, HEAT, Remedy, Clarify, Technical Writing, Statistical Analysis, Mini-Kaizen

These are some of the questions we asked our climbers about their experiences with Franciscan Alliance Information Services: