Harris Teeter Work Values

Daily Duties at Harris Teeter:

Provide pharmacy relief coverage for pharmacists unable to work due to vacation, illness, or personal reasons throughout the Charlotte Metropolitan Region. Position requires licensure in both North and South Carolina. Communicate and coordinate with pharmacy staff to minimize lapses in customer service and to ensure seamlessly meeting customer's expectations. Initiate interaction with customers on the sales floor and Pharmacy counter. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their wants, needs, and requirements. Follow through on customer requests. Demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in the manager-on-duty. Never turn down business. Evaluate medication/prescription orders, conduct interviews with customers and/or their caregivers, consult with other health care professionals and insurance providers, and dispense medications. Supervise, coordinate and check work performed by pharmacy technicians. Ensure that professional standards, regulations, laws, and applicable guidelines and/or protocols are met. Administer immunizations/vaccinations such as flu shots and any other vaccine or immunization as listed in the approved 'standing physician orders' in compliance with legal and regulatory standards. Fulfill the pharmaceutical needs of all customers by providing prompt, professional, and courteous service. Immediately report ALL prescription errors to the Director of Pharmacy, the Pharmacy Manager, and the Store Manager. Assist in the completion of the Prescription Quality-Related Event [QRE] form as appropriate. Comply with all State & Federal Regulations governing the operation and practice of Pharmacy including but not limited to: Dispensing of prescriptions; Record keeping; Drug recalls; Security; and Sanitation. Reflect an appropriate business image to customers and visitors. Check in vendors according to standards. Stock product according to standards and in a manner that maximizes sales and minimizes shrink. Achieve and maintain an adequate inventory to supply customer demand while adhering to inventory budgets. Adhere to all company policies, procedures, and programs. Maintain confidentiality of all pertinent information and any other materials or records regarded or designated as "CONFIDENTIAL". Stay informed of all operational and procedural changes relating to the Pharmacy, and ensure that all appropriate staff members are also informed. Ensure that Third party adjudication results in a positive profit margin. Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display, and offer daily samples according to standards. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Follow Harris Teeter sanitation standards and procedures. Keep counters and drug contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product. Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.) Answer telephones and provide requested information in a polite and professional manner. Respond back to people on "hold" in a timely manner. Understand the overall Pharmacy Department operation. Complete paperwork accurately and maintain proper records. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift. Provide assistance to fellow associates to complete daily tasks. Establish a working and shopping environment of trust, respect, and integrity. Perform essential job functions throughout scheduled hours. SUPERVISORY JOB FUNCTIONS Manage the department as to maximize gross profit and minimize operating expenses. Be knowledgeable of department and store sales and profit objectives. Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis. Perform duties of all direct reports when appropriate. Maintain overall department conditions to meet Harris Teeter Standards. Order product to minimize out-of-stocks and maintain designated inventory levels. Ensure that items listed on the order register are actually received. Secure credits when appropriate. Listen to both customer and associate complaints, and resolve problems to restore and promote good public relations. Ensure that the Pharmacy department's inventory levels support the customers' requests and their Rx needs. Ensure the accuracy of the inventory and invoice check-in processes. Promote the efficient operations of the store following the procedures detailed in Harris Teeter's Pharmacy Reference manual. Record and follow up on any in-store maintenance. Ensure that situations are resolved and not recurring problems. Execute approved department opening and closing procedures and ensuring that all operational standards are met. Ensure all associates receive appropriate break and meal periods. Ensure new Pharmacy associates are properly oriented to your department and understand their benefits package. Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for cross training. Convey timely information to the associates regarding current promotions and marketing campaigns. Explain to associates why changes were made in operating procedures. Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner.

What they like about Harris Teeter:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

doctorate, retail, South Carolina, Greenville, experience, flexible, immunizer, quality assurance, verification, third party, PharmD, data imput, interactions, utilization, pharmacokinetic, pharmacotherapeutics, review, production, accuracy, efficiency, pharmacoeconomics, computer, automation, care, service

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification

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