Comcast Communications Work Values

Daily Duties at Comcast Communications:

Created the customer care communications department responsible for writing, editing and disseminating timely, precise and concise company product and procedural information to over 14 call centers across the U.S. and in Canada • Managed a team of five employees who wrote, published and ensured the integrity of shared product information for customer care representatives and customers • Public relations liaison for regional and corporate communications departments concerning media relations issues • Developed content and implemented publishing procedures for e-care help site which saved the company an estimated $1 million in customer contact costs • Managed customer communications during the network migration of 1.2 million high-speed Internet customers within five days • Developed and implemented customer care agent desktop tools and intranet knowledgebase • Significantly reduced average call handle time resulting in decreased customer care costs and increased profit margins though the development of an online reference library

What they like about Comcast Communications:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Marketing strategy development, implementation and execution, Copy writing and editing for electronic and published mediums, Business-to-business marketing experience, Social media experience, Creation and design of sales channel collateral, E-marketing including Web site content management, Customer care communications and operations, Project management, Brand management, Advertising agency management, Management of a multimillion dollar budget, Corporate and employee communications experience, Communications strategy development and execution, Trade show and event marketing, Media relations management including the creation of press releases, Video creation and editing, Crisis management, In-depth knowledge of Adobe® Creative Suite and Microsoft® Office software

Skills

Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Marketing strategy development, implementation and execution skills, Business-to-business marketing skills, E-marketing including Web site content management experience, Customer care communications and operations experience, Project management skills, Brand management experience, Advertising agency management skills, Corporate and employee communications experience, Communications strategy development and execution skills, Trade show and event marketing experience, Media relations management including the creation of press releases, Video creation and editing skills, Crisis management experience, In-depth knowledge of Adobe® Creative Suite and Microsoft® Office software

These are some of the questions we asked our climbers about their experiences with Comcast Communications: