Urban Trends Collection Work Values

Daily Duties at Urban Trends Collection:

Responsibilities: - Oversaw daily operations including billing and customer care, employee management, international wholesale acquisitions and corporate relations - Managed company of 10+ employees, streamlined staff workload and created smooth assembly line between back office and warehouse - Oversaw and managed full range warehouse from shipping and receiving, to production - - Created a customer care brand that assisted with increased sales from all over the United States and abroad Managed a full-service department of staff members encompassing shipping and receiving, production, pickers and packers and regular office work. Liaison between customers and overseas factories importing home decor/home accents merchandise from around the globe. Assisted with purchasing wholesale merchandise abroad and domestically Managed accounts, tracked orders and ensured proper communication and customer satisfaction. Also Performed sales via email, phone and in personal contact. Managed scheduling and coordinating complex domestic/international travel itineraries for senior management. Day-to-day Breakdown – what I actually did: I would arrive early every morning and open the front office and warehouse. I would get to my desk and start looking over all emails that I received over night from customers and vendors (from across the globe). It would take me a few hours to respond to all emails and inquiries etc. I would then walk into the warehouse and supervise what was going on and made sure all the operations were running smoothly. I would look over all the orders that came in that day and made sure the pickers/packers were loading all the correct merchandise on the correct pallets and onto the correct trucks – and the same for receiving shipments too. I would also make sure they were being shipped to the correct locations. Sometimes I found myself picking and packing myself just to assist the Warehouse workers to make things run a little faster. I would do that to show that I wasn’t bigger or better than them and that we were all a team and wanted to lead by example. I also did that to show that if a front office guy could move fast, so could the warehouse workers. I would then head back into the front office and check-in with the employees to see what they were working on and assist them with any questions they had in order to complete their tasks. Many times at the end of the day, I would review their work and make sure they were on top of their “game”. Towards the end of the day I would stay back in the office (while the employees were gone for the day) and discussed the overall day activity/productivity, individual employees – where they were excelling and where/what they needed to work on to improve etc. We discussed things that I felt needed to be enhanced and worked on in the office. The owners and I would then look over different home décor goods that we were interested in purchasing and adding to our collection. This went on for a 2-3 hours. I would make different suggestions and give ideas of how we could add different pieces and market them in our catalog. Once we finished our discussion and agreed on the pieces they wanted to purchase, I would finish-up and start creating an itemized list of what exactly we wanted, color, size etc. and email our initial purchase order draft to get a quote. Our vendors were overseas in China, Japan and a whole list of other foreign countries. The next day I would discuss the quotes with the owners and move to the next round which was to add pieces into our PO, take some out – make overall different changes, if you will. I would send the email again and this would go back and forth for a few days and finally we would make an order to have our pieces shipped. At times I did sales on the phone w/ existing customers to re-purchase. I also did some cold-calling to make new business relationships and sell. I would make new business relationships and promote our station/booth, if you will, at various trade shows around the country. I attended a few trade shows around the country with the owners and sales reps as well – I would greet prospective customers and make new business relationships there as well, which I would later follow-up with them after the trade show to see if they were happy with their order and if they wanted to order more shipments of the same products or different ones. I would say this was a mixture of both customer service relations/customer service and sales – most of my client relationships took a while before ordering. There was a lot of “massaging”, if you will. I would also schedule their national and international travel itineraries at times they were very complex as it involved car rentals, flights back-and-forth between countries, then back to the US and staying over in hotels for certain night and then moving to different hotels during the same trip to save money etc. – you get what I’m saying…. I would also assist with the price negotiations when it came to selling our products to major stores that would buy in huge volume.

What they like about Urban Trends Collection:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Operations Manager, Customer Service, Marketing, Account Management, Management, Project Management, Start Ups / Turnarounds, Team Leadership, Motivation, Workforce Planning, Performance Management, Employee / Labor Relations, Pitching Talent Management, Training, Development, Process Improvement, Policy Development, Scheduling Presentations, Vendor Relations, Negotiations, Inventory Management, Consulting Technical Support, Account / Territory Management, Client Relations, Market Analysis, Cold Calling, Sales Forecasting Recruiting, Sales Forecasting, Streamline, marketing initiatives

Skills

Technology Solutions, Sales Support, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Urban Trends Collection: