Service Master Work Values

Daily Duties at Service Master:

•Direct and coordinate supervisory staff for customer care and collections and contract processing departments •Oversee customer care and collections call center activities, responsible for daily forceasting, scheduling, and escalated concerns. •Facilitate all retail financing for all business units and franchises of Terminix, TruGreen, Leisure Lawn, Antimite, SOS, and Schendel •Actively manage departmental budget and P&L to forcast future revenues and cost •Reengineered processes through project management our call center technology and electronic contract processing through partnering with IT, generating an additonal 1 million dollars in revenue while realizing 200k in cost savings annually. •Oversee all customer billing, statements, and collections notices •Manage relationship with operating units to strive for increased revenue, through implementing new standards and efficiencies with regards to daily contract volume. •Prepare, Review and Analyze Reports for executive management •Monitor regulatory compliance dealing with privacy statements, collection practices, and contract practices •Establish, implement, and review policies and procedures •Customer Contact – Internal with over 450 branches and corporate offices and over 45,000 external customers •Responisible for 55% of all incoming SMAC revenue totalling over 3.5 million dollars an increase of over 1.1 million dollars in added revenue annually since being hired. •Responsible for over $50 million in financing portfolio up 10 million dollars annually since taking the position. •Oversee all hiring, disciplinary actions, training, and performance reviews for staff.

What they like about Service Master:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Call Center, Customer Service, Loan Processing, Project Management, Manager, Collections, Office Management, Contact Center Operations, Microsoft Office, Budget and PNL, Change Agent, Staff Training, Time Management

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Time Management, Company Transition, Operations and Effieciencies, Leadership

These are some of the questions we asked our climbers about their experiences with Service Master: