Broadnet Solutions, Llc Work Values

Daily Duties at Broadnet Solutions, Llc:

Manage and oversee all customer accounts; Manage and oversee designing/customizing and maintaining company databases; manage/oversee customer relations/retention, oversee and manage all dispatch personnel, manage/oversee inventory and quality control, responsible for all billing/accounts payable, overseeing, motivating, mentoring employees/work and staff training and managing workforce allocations. Developed and managed the implementation of policies. Responsible for creating/establishing new systems to improve efficiency and productivity; responsible/ manage marketing campaign strategy, market research and analysis. Manage weekly meetings/conference calls, Manage/Direct overall day-to-day operations of the company – including office management. Description of my role: To handle all aspects of the business other than sales and tech support.... Manage and oversee all customer accounts; Manage and oversee designing/customizing and maintaining company databases; manage/oversee customer relations/retention, oversee and manage all dispatch personnel, manage/oversee inventory and quality control, responsible for all billing/accounts payable, overseeing, motivating, mentoring employees/work and staff training and managing workforce allocations. Developed and managed the implementation of policies and protocols. Responsible for creating/establishing new systems to improve efficiency and productivity; responsible/ manage marketing campaign strategy, market research and analysis. Manage weekly meetings/conference calls, Manage/Direct overall day-to-day operations of the company – including office management. Day-to-day Breakdown: I managed all customer accounts. Made sure all calls were documented in CRM database. I would be in constant contact with customers wanting to know and understand things about their service, account, billing, following-up with customers regarding their accounts - handling overall aspects of customer service via phone and email. Handled not only customer relations but customer retention – saved customers from cancelling their service etc. I did some sales calls time-to-time as well to help pitch in. I would do basic technical troubleshooting over the phone with customers to allow and free-up work for the tech department. I handled and managed and negotiated all customer contracts and credits as well. I designed, customized and maintained the company CRM (customer relations management) database consistently as new features and updates were necessary (for efficiency and company needs) – e.g. new drop-down menus, radio buttons, categories within tabs of the database etc. I managed and handled all aspects of the billing inquiries and billing database. Made sure all customer accounts were being billed correctly. Maintained billing database accuracy. Suspended or froze billing on customer accounts when necessary. Handled and managed monthly collections – i.e. became a monthly collections agent. I managed the day-to-day dispatch technicians/installers. Was on top of their daily activity with regards to whose acct they were working on each day, whose house they were at, how the job was going etc. I dispatched last-minute technicians when necessary. I would streamline the dispatch system by having the technicians/installers email me an “EOBD” end of business day email reporting what took place during the appt/install what equipment that was used; had them specify the IP, MAC and SN (serial numbers) numbers etc. as well to be placed into our CRM database and back-up inventory spreadsheets. I trained all technicians re all company policies, procedures and protocols from a non-technical standpoint but operational standpoint. I was the liaison between all technicians and the tech department for daily contact. I created, designed and managed all company spreadsheets pertaining to customer accounts to inventory count. Came-up with different marketing promotions and referral systems. I would train sales reps on company policy, procedures and protocols and sometimes business objectives as well. I did a lot of market research pertaining to market population, economic status and company competition. Managed weekly conference calls between management, sales and technicians/installers I worked on various projects that were assigned directly from the CEO Handled all aspects of office management – supplies etc. Handled employee timesheets to make sure they were paid accurately and on time

What they like about Broadnet Solutions, Llc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Operations Manager, Customer Service, Marketing, Account Management, Management, Project Management, Start Ups / Turnarounds, Team Leadership, Motivation, Workforce Planning, Performance Management, Employee / Labor Relations, Pitching Talent Management, Training, Development, Process Improvement, Policy Development, Scheduling Presentations, Vendor Relations, Negotiations, Inventory Management, Consulting Technical Support, Account / Territory Management, Client Relations, Market Analysis, Cold Calling, Sales Forecasting Recruiting, Sales Forecasting, Streamline, marketing initiatives

Skills

Technology Solutions, Sales Support, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Broadnet Solutions, Llc: