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American Express Work Values
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Daily Duties at American Express:
Appointed as Customer Service Process Improvement Project Manager to orchestrate development of CRM and business intelligence (BI) technology within the Customer Service division. By utilizing and supporting Best-in-Class customer service model, trained, led, and developed 8,000+ customer care professionals throughout 20 countries. Recruited and trained technology and business staff, sourced vendors, and led technology compliance and report. Controlled $5M operating budget. Supervised 10 business system analysts.
What they like about American Express:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Technology, SDLC, Six Sigma, Agile, Strategic Planning , Revenue Generation, Project Management, Needs Assessment, Team Building, Infrastructure Optimization, Leadership, Cost Control, Client, Risk Management, Customer Service, Scrum, Technology Architecture, Enterprise Planning, International Business, Change Management, Process Improvement, Business, Audits, Compliance, Negotiations, Operations Management
Skills
P&L responsibilities, Presentation, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Six Sigma Methodologies , Deployments , Cost Control, Change Management , Needs Assessment , Client , Process Improvement , International Business , Revenue Generation , Project Management , Infrastructure Optimization , Business , Compliance, ITIL, SDLC, Agile
Information about American Express
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $155,000
These are some of the questions we asked our climbers about their experiences with American Express:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at American Express had these interests:
| Blogs | |
|---|---|
| bcg.perspectives |
Business perspectives on the market and consulting in general |
| Anderson Cooper |
Twitter Feed |
| Websites | |
| LinkedIn http://www.linkedin.com |
Networking site |
