Wells Fargo Bank Work Values

Daily Duties at Wells Fargo Bank:

The Fraud & Authentication Team was a newly created team under Wells Fargo Customer Connection (call center). I developed the fraud program along with the processes and procedures for the department. I was responsible for performing risk assessments and providing support to the Credit Card, Retail banking and Customer Correspondence groups within the call center. Call Centers were located throughout the US, for a total of 18 locations and handle over 20 million calls a month. The team's goal was to reduce fraud losses and implement solutions that minimize the risk to the company. In addition, we were responsible for the development and implementation of authentication standards used throughout the call centers to reduce the risk of account takeover. Prepared management reporting and performed analysis on losses to determine fraud trends. As a risk consultant, we always had many projects going on at the same time, as well as, handling business requests (such as reviewing and providing feedback on processes/procedures), answering general risk/compliance questions, analyzing data or preparing reports on demand. Responsibilities included: Ensuring compliance with operational/compliance program requirements Determining adequacy of policies/procedures/controls and ensuring compliance with corporate policies as well as regulations. Facilitating and participating in cross-functional projects/meetings as a risk SME. Developing and enhancing processes/procedures, including systemic enhancements. Creating and maintaining sharepoint site. Gathering information from various sources and preparing management reporting. Establishing partnerships across the organization to meet objectives.

What they like about Wells Fargo Bank:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Internal Controls, Loss prevention, Risk Consultant, Compliance, Fraud Prevention, Risk Assessment, Self-Assessment Process, Regulatory Compliance, Process Improvement, Internal Audit

Skills

Technology Solutions, Sales Support, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Wells Fargo Bank: