W B Mason Work Values

Daily Duties at W B Mason:

aspects of customer service operations for the largest privately owned catalog office supply company nationwide. Hired, trained, directed, and evaluated performance of 20 customer service specialists. Developed and delivered training presentations and materials. Addressed escalated customer service issues, and consistently developed solutions that retained customers while contributing to revenue. Worked in tandem with the purchasing department to ensure the warehouse had all the product fulfillment for inventory an clients . Provided direct service t support to eight outside sales managers and one branch manager. Researched and wrote sales and customer service reports. Assisted with opening of the Pennsauken location and structuring of the customer service department, provided planning and logistical support for other departments. Provided feedback to other departments to ensure all customers have accurate and timely information on order status and/or changes and on-time delivery. CUSTOMER SERVICE SPECIALIST, Secaucus, NJ. October 2002 to March 2005. Provided direct service to a customer base with diverse needs and supported nine outside sales representatives. I was referred to as the go-to person for problem resolution and procedure clarification. I was promoted from Customer Service Specialist to Customer Service Supervisor in about two years. Consistently ranked as the #2 or #1 Customer Service Specialist among the top 20 specialists on the basis of call volume, revenue, and customer satisfaction. Frequently requested by customers and received hundreds letters of commendation from customers

What they like about W B Mason:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

One call one resolution

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , SAP

These are some of the questions we asked our climbers about their experiences with W B Mason: