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Thermo Fisher Scientific Work Values
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Daily Duties at Thermo Fisher Scientific:
Manage the customer experience within the CMD division and Unity Lab services. This included: -Managing the survey program across all functions and geographies. -Drive global, standardized KPIs (Key Performance Indicators across all functions and geographies. -Manage a team of commercial quality managers, which collected, reported and drove improvement exceptions through the quality system. -Manage a team of quality engineers that drove ISO compliance and managed the report aspect of the ISO program and Clinical trials quality process. -Manage a global team of practical process improvement (PPI) managers, who trained all employees on PPI and lean processes. -Drive cost savings initiatives through the PPI process -Create various reporting dashboards for the executive team as well as the functional managers.
What they like about Thermo Fisher Scientific:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Voice of the Customer, NPS, Service, Customer Satisfaction, Director, Customer Loyalty, Field Service Management, Technical Support managment, Multi cultural and functional Influence, Multi tasker, Analytical Instrumentation service, Microsoft Suite proficiency, Oracle implementation and super user, SAP proficiency, Strong Leadership skills
Skills
Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Sales Interpretation , Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Chromatography, Call Center Management, Oracle , SAP, Salesforce.com, Life Science tools and applications, Customer Experience, Voice of the Customer, Customer Feedback Analytics, Leadership, Contract Neg
Information about Thermo Fisher Scientific
Company Rank: Not Available
Average length of employment : 9 years
Average salary of employees: $124,000
These are some of the questions we asked our climbers about their experiences with Thermo Fisher Scientific:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Thermo Fisher Scientific had these interests:
| Blogs | |
|---|---|
| The First Wednesday Group http://www.first-wednesday.com/ |
The First Wednesday Group is a community of New England support and services executives who get together to explore leading-edge management issues. We meet every other month for lively breakfast roundtable meetings at the Forefront Conference Center in Wa |
| Websites | |
| CXPA http://www.cxpa.org/ |
The Customer Experience Professionals Association (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices. Our members are individuals who develop, manage, optimize, and envision how organization |
| Net Promoter Score http://www.netpromoter.com/ |
Net Promoter Score Community is a membership of Customer Advocates who discuss the details of Satmetrix's NPS score and and results throughout the corporate community |
| Ancestory.com http://www.ancestry.com/ |
Family genealogy and historical research |
