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Homesite Insurance Work Values
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Daily Duties at Homesite Insurance:
I was hired to: Manage a team of 4 team leaders and a department of 40 customer service reps in the Akron, OH call center. Develop and implement process and procedure for customer service activities, performance management structures, acquire and retain talent, develop QA process, and work with other business units to ensure company goals were met. My duties actually were: Directly manage 8-10 supervisors and department of 100+ customer service representatives to meet organizational performance objectives through performance management, training, and process/procedure creation. Oversee 4 Sales Supervisors and department of 80+ direct sales reps to meet performance goals through process development and coaching. Manage project teams comprised of members from other business units to deliver business needs. Communicate with external business partners (Progressive, Geico, AIG, GMAC, etc…)to maintain compliance with brand image and develop relationship. Create process and training for all call center (service and sales) functions. Drive process improvement through reporting, analytics, performance management and change management. Hire and retain talent to maintain operations of the customer service and sales department. Manage call center operations across multiple sites across the country (AZ, NY, MA, OH) and “at home” remote agents.
What they like about Homesite Insurance:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Operations, Six Sigma, Quality, Project Management, Leadership Development, Team Building, SQL, Customer Service, Call Center, Insurance, ecommerce
Information about Homesite Insurance
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $90,000
These are some of the questions we asked our climbers about their experiences with Homesite Insurance:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Homesite Insurance had these interests:
| Magazines | |
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Economist |
Current World Events and Economics |
