Homesite Insurance Work Values

Daily Duties at Homesite Insurance:

I was hired to: Identify, create, and manage projects to improve customer experience, operations efficiency, cost reduction, and customer retention. Define, scope and identify business cases for projects involving the operations division, and participate in projects from other divisions that involved operations. Perform operations compliance audits. Develop and maintain Organizational balanced scorecard. My duties actually were: (In addition to the above) Lead/Manage a team of 2-4 Analysts and Developers to identify, create, and execute technology and operations (process) improvement projects across organization divisions. Manage all project components on an ongoing basis, including evaluations of progress and quality, project plans, issue and risk tracking, and resolution. Work extensively with vendors and high level partners (Progressive, Geico, etc…) to maximize benefit and maintain relationship including leading cross organizational projects. Create SQL back-end and queries to gather data for analysis and ongoing reporting. Create and present Executive presentations/reporting at all stages of projects and monthly executive scorecard performance reviews. Develop training and performance management for all project output involving action in the call center (service and sales). Act as primary liaison between IT and Operations divisions. Lead development of Software and technology to be used primarily by the operations division.

What they like about Homesite Insurance:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Operations, Six Sigma, Quality, Project Management, Leadership Development, Team Building, SQL, Customer Service, Call Center, Insurance, ecommerce

Skills

Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Homesite Insurance: