Unum Work Values

Daily Duties at Unum:

• Reviewed all non-compensable claims decisions and communication prior to closure • Initiated referrals to various resources including linked waiver of premium, special investigations unit, appeals, settlement, life assistance program, employee assistance program, • Partnered with both the claimant and their physician to medically manage the claim from initial medical requests to reviewing and evaluating ongoing medical information • Ensured that all federal, state, contractual, and corporate guidelines are met throughout the life of the claims • Reviewed letters to customers and physicians to request medical information, provide status and communicate outcome of evaluation • Worked directly with employers, clinicians and vocational rehab counselors to facilitate a return to work either on a full time or modified duty basis. This includes identifying appropriate return to work referrals to outside resources for accommodation’s • Facilitated Roundtable discussions and provided specialist with on-going claims direction • Developed investigative telephone skills for better claim outcomes • Analyzed and conducted needs assessment to assist with development of product strategies. • Utilized expertise in multiple product lines (STD,LTD,GTL, Accident,WOP) • Mentored claims personnel on claims and communication quality • Provided monthly 1X1 feedback to team/staff

What they like about Unum:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Operations Management, Consultant, Manager, Director, Project Management, Account Management, Product Build, Claim Systems

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Unum: