Sun Gard Availability Services Work Values

Daily Duties at Sun Gard Availability Services:

Proof all client-facing documents and edit based on errors in spelling, grammar, punctuation, and context. Ensure that documents conform to AP style guidelines and are error free. Develop, maintain, and update disaster recovery plans tailored to client needs. Enter client-provided data into software, ensuring format meets company quality standards. Upon completion of plan updates, publish new plans and prepare for client delivery. Upon completion of client contract, prepare database for client delivery. Provide software training and first-level software support to clients. Provide first line software support and technical expertise to answer client inquiries, troubleshoot, and resolve specific product-related issues while maximizing customer satisfaction. Respond to, resolve, and document all support requests reported by clients via telephone and email as required. Provide assistance with explanation of product features, installation, and configuration, and deployment of product upgrades and software patches. Conduct independent research in order to find solutions to client-reported issues. As appropriate, escalate cases to the Help Desk and track cases through closure. Effectively utilize customer support soft skills to maintain a positive working relationship between SunGard and its clients. Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction.

What they like about Sun Gard Availability Services:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Focused, Communications Expertise, Interpersonal Skills, Problem Solving, Software, Experienced, Applications, SQL, Crystal Reports

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sun Gard Availability Services: