Sun Gard Availability Services Work Values

Daily Duties at Sun Gard Availability Services:

Proof all client-facing documents and edit based on errors in spelling, grammar, punctuation, and context. Ensure that documents conform to AP style guidelines and are error free. Develop, maintain, and update disaster recovery plans tailored to client needs. Enter client-provided data into software, ensuring format meets company quality standards. Upon completion of plan updates, publish new plans and prepare for client delivery. Upon completion of client contract, prepare database for client delivery. Provide software training and first-level software support to clients. Provide first line software support and technical expertise to answer client inquiries, troubleshoot, and resolve specific product-related issues while maximizing customer satisfaction. Respond to, resolve, and document all support requests reported by clients via telephone and email as required. Provide assistance with explanation of product features, installation, and configuration, and deployment of product upgrades and software patches. Conduct independent research in order to find solutions to client-reported issues. As appropriate, escalate cases to the Help Desk and track cases through closure. Effectively utilize customer support soft skills to maintain a positive working relationship between SunGard and its clients. Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction.

What they like about Sun Gard Availability Services:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Focused, Communications Expertise, Interpersonal Skills, Problem Solving, Software, Experienced, Applications, SQL, Crystal Reports

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sun Gard Availability Services: