Ing Direct Work Values

Daily Duties at Ing Direct:

Provided an excellent customer experience while handling inbound/outbound calls daily in a call center environment. Demonstrated passion for ING Direct’s vision and brand. Exceeded account acquisition goals through cross-selling and acquiring a new customer base. Assisted customers with any procedural questions they may have and how to perform self-service on our website. Performed constant teamwork implementation to insure efficient workflow. Interacted frequently with company internal departments to resolve complex customer service issues. Identified the bank’s best products and services and made them available to meet customer needs.

What they like about Ing Direct:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Microsoft Word, Excel, PowerPoint, Microsoft Outlook, Customer Service, Computer Skills, Banking, Direct Sales, Account Management, Trend Analysis, Written and Verbal Communication, Finance

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Leadership

These are some of the questions we asked our climbers about their experiences with Ing Direct: