Maritz Research Work Values

Daily Duties at Maritz Research:

Led process improvement initiatives for General Motors by facilitating continuous improvement programs and strategies focused on customer experience, business profitability and customer retention. Developed business process models of current and to-be processes. Applied lean six sigma methodologies to identify process improvements. Managed cross-functional project teams that research consumer behavior and recommend best approaches to improve the customer experience at each point of contact. Analyzed market specific changes, identified business growth opportunities and implemented solutions centered on increasing customer satisfaction, customer retention, sales and brand image. Used business acumen to build rapport with senior management teams and established myself as a trusted advisor. Propose strategic business initiatives that focused on developing a competitive advantage and coached executives on ways to improve business through the Voice of the Customer.

What they like about Maritz Research:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

trainer, instructional design, organizational development, facilitator, consultant, problem solver, Change Management, Human Resource, ADDIE, Kirkpatrick Model, Excel, Word, Powerpoint, Webex, Manager, Captivate, Blackboard, Market Analysis, Customer Experience, Customer Service, Process Improvement, performance management, Training Delivery

Skills

Business development, Strategic planning, Public Relations and Positioning, Reporting, written and verbal, Predictive Modeling and Revenue Forecasting, Microsoft Office , Develop and Implement Marketing Plan, Presentation skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Force Automation, Sales Interpretation , P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Instructional Design, Process Improvement, Performance Improvement, Human Resources, Facilitation, Regional Management, Loyalty/Retention Program, Training and Delivery, Market Analysis and Research

These are some of the questions we asked our climbers about their experiences with Maritz Research: