Maritz Research Work Values

Daily Duties at Maritz Research:

Led process improvement initiatives for General Motors by facilitating continuous improvement programs and strategies focused on customer experience, business profitability and customer retention. Developed business process models of current and to-be processes. Applied lean six sigma methodologies to identify process improvements. Managed cross-functional project teams that research consumer behavior and recommend best approaches to improve the customer experience at each point of contact. Analyzed market specific changes, identified business growth opportunities and implemented solutions centered on increasing customer satisfaction, customer retention, sales and brand image. Used business acumen to build rapport with senior management teams and established myself as a trusted advisor. Propose strategic business initiatives that focused on developing a competitive advantage and coached executives on ways to improve business through the Voice of the Customer.

What they like about Maritz Research:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

trainer, instructional design, organizational development, facilitator, consultant, problem solver, Change Management, Human Resource, ADDIE, Kirkpatrick Model, Excel, Word, Powerpoint, Webex, Manager, Captivate, Blackboard, Market Analysis, Customer Experience, Customer Service, Process Improvement, performance management, Training Delivery

Skills

Business development, Strategic planning, Public Relations and Positioning, Reporting, written and verbal, Predictive Modeling and Revenue Forecasting, Microsoft Office , Develop and Implement Marketing Plan, Presentation skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Force Automation, Sales Interpretation , P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Instructional Design, Process Improvement, Performance Improvement, Human Resources, Facilitation, Regional Management, Loyalty/Retention Program, Training and Delivery, Market Analysis and Research

These are some of the questions we asked our climbers about their experiences with Maritz Research: