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Verizon Wireless Work Values
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Daily Duties at Verizon Wireless:
Managed teams of customer care, technical support coordinators and project consultants. Was key member of team that Outsourced Prepaid calls for GTE Wireless and managed outsource relationships for GTE and Verizon Wireless after merger. Took calls and was recognized for outstanding quality and customer experience numerous times. Was primary point of contact for escalations for executive response team. Led call center in employee and customer retention developed employee and customer retention programs.
What they like about Verizon Wireless:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Director Quality Customer Exeprience, Manager Operations and Vendor, Director Outsourcing, Customer Retention Director, Manager Workorce and Recruiting , Manager Customer Care and Technical Support Teams, Customer Experience Surveys
Skills
P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Strong customer experience and satisfactions skills, Proven ability to lead and manage employees to top performance and productivity.
Information about Verizon Wireless
Company Rank: Not Available
Average length of employment : 17 years
Average salary of employees: $78,000
These are some of the questions we asked our climbers about their experiences with Verizon Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Verizon Wireless had these interests:
| Books | |
|---|---|
John Grisham |
I have read all of Grisham's works I enjoy the legal aspect and the use of logical as well as creative thinking and actions related in his works. |
| Michael Connelly |
I like Connelly's detective and legal novcls as they stimulate logical and creative thought to see if you can solve mystery or case before it is revealed. |
| Vince Flynn |
Mr. Flynn's novels center on government, politics, and clandestine agencies and operations that stimulate thought. |
| Websites | |
| Linke In http://linkedin.com |
I am part of several groups related to customer service and call center organizations and also read up on the latest news in call center industry |
| Houston Business Journal http://bizjournals.com/houston |
Business news for Houston |
| Company websites |
I peruse many telecommunications and customer service company sites to see what they are doing in customer satisfaction as well as how company is performing and where are they planning on going. |
