Viking River Cruises Work Values

Daily Duties at Viking River Cruises:

Training: • Delivery of six week training program for all new employees with an emphasis on customer service, sales, product knowledge, systems as well as VRC policies and procedures. • Develop and deliver new product training to the sales and customer service teams. Performance Improvement: • Maintaining a high rate of successful graduates as demonstrated by meeting or exceeding performance goals and process evaluations. • Conduct quarterly Contact Center employee assessments for knowledge of product, systems and procedures. • Collaborate with Department Manager and Supervisors to identify coaching opportunities, recommend solutions for performance issues and potential areas of improvement. • Support and conduct supplemental training for other departments. • Assist in developing documentation that highlights product selling points for existing and new products. Process: • Writing and updating department policy and procedures. Mentoring: • Ensuring that all employees are actively engaged in the learning and self-improvement process through the planning and implementation of ongoing activities and lectures. • Coaching and mentoring employees. • Assist in creating customer service and sales culture in the contact center.

What they like about Viking River Cruises:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Trainer, Manager, Training Manager, Training and Development, Director of Training, Project Manager, Implementation Specialist

Skills

These are some of the questions we asked our climbers about their experiences with Viking River Cruises: