St. John Medical Center Work Values

Daily Duties at St. John Medical Center:

DWAYNE SUMTER 4106 S. 137th West Avenue • Sand Springs, Oklahoma 74063 918.852.3545 • dls1963@cox.net DIRECTOR Cardiology • Human Resources Strategic leader in healthcare management and staff development with over 20 years of experience guiding growth, profitability, and stability for one of the best heart institutes in the country. Demonstrated talent for providing organizational leadership and direction throughout operational, program, and policy administration, including defining and implementing comprehensive procedural architectures ensuring streamlined operations and patient care. Skilled at sourcing and recruiting highly qualified personnel to build out a talented roster of top-performing professionals. Proven history of identifying key areas for improvement and driving changes that resulted in greater profitability, performance, and cost control. Cardiology Management • Team Building & Leadership • Healthcare Management • HR Administration Staff Training & Development • Talent Recruitment • Business Development • Strategic Planning Program Management • Organizational Development • Policy & Procedure • Operations Management Budgeting • Project Management • Performance Improvement • Process Optimization • Cost Control PROFESSIONAL EXPERIENCE ST. JOHN MEDICAL CENTER, Tulsa, Oklahoma • 1985-2011 One of the most renowned nonprofit hospitals in the nation. Director, St. John Heart Institute Provided comprehensive leadership and strategic direction in all areas of management, development, operations, and growth for the institute. Defined departmental goals for quality and effective management, guiding administration and planning throughout the Heart Cath Lab (HCL), the Angioplasty Recovery Unit, the Outpatient Heart Failure Clinic, and Inpatient Cardiology. Established and updated internal policy. Managed and executed key CQI projects. Administered operating and capital expenditure budgets. Leveraged market research and customer satisfaction surveys to develop operating strategies for expansion. Drove growth and improvements throughout medical affairs, administration, physicians, nursing, and research staff through collaboration with the Vice President. Contributed to marketing and advertising. Selected Achievements: • Guided implementation of numerous key systems, including the GE Image Management System, DMS, and JNJ / Cordis Inventory Tracking. • Provided support and assistance to other hospitals on implementation of JNJ / Cordis. • Reduced supply and operating costs $1 million within 18 months. • Facilitated vendor transition to Cerner by handling the internal systems upgrade to GE DMS Cardiology. • Eliminated approximately $3 million in expenses over 7 years as a result of new features and functionality implemented via new systems. • Introduced a strategic initiative, currently in progress, to implement a new business plan for the chest pain center. Recruited consultants to deliver proof of concept. • Streamlined the patient experience and provided greater convenience by combining the Heart Cath Lab (HCL), Angioplasty Unit, and Pre-Admission Testing / Education. • Facilitated faster patient care and support by launching the Congestive Heart Failure Clinic, which reduced the 30-day readmission rate. • Generated $1.1 million in additional downstream revenue by expanding the product line. • Reduced overall turnover from 35% to 11%, resulting in lower costs from an average $60,000 in orientation expenditures per head, through creation of a clinical ladder for HCL. DWAYNE SUMTER • Page 2 • dls1963@cox.net ST. JOHN MEDICAL CENTER, continued: • Delivered a $1 million increase in capture within 1 year by updating Pricemaster (CPT4) and ensuring overall currency of the system. • Cut supply and hardware costs by negotiating to combine system-wide service contracts. • Built consensus among physicians regarding resolution of numerous key hospital problems by presenting statistical data as a foundation to demonstrate the issues at hand. • Guided the hospital to win 3 top 100 CV Hospital recognitions within 5 years. • Achieved publication in the Emergency Nursing Journal for an article on a project completed by the Door to Balloon Steering Committee to cut Door to Balloon time from 210 to 80 minutes. FORMAL EDUCATION Master of Science, Healthcare Administration Kennedy Western University Online Bachelor of Science, Human Resource Management Bartlesville Wesleyan University, Bartlesville, Oklahoma Associate of Science / Registered Nurse Tulsa Community College, Tulsa, Oklahoma PROFESSIONAL DEVELOPMENT CCRN Alumni FEMA Emergency Management Training PROFESSIONAL AFFILIATIONS Vice President, Encentus Board of Directors DWAYNE SUMTER 4106 S. 137th West Avenue • Sand Springs, Oklahoma 74063 918.852.3545 • dls1963@cox.net Dear To whom it may concern: As a seasoned senior management professional with over 20 years of experience in healthcare administration and staffing, I now seek to build on my career by joining your company as Registered Nurse. Throughout my history I have taken a pioneering role in building the business and operations architecture for a leading national heart institute, leveraging keen business acumen combined with organizational skills to provide the foundation for business stability, encourage quality in patient care, and raise performance standards to exceptional levels. In addition, I am especially experienced in the staffing and personnel needs of the healthcare industry, and excel at selecting and developing star-quality teams capable of meeting and exceeding organizational needs. Highlights of my achievements: • Eliminated approximately $3 million in expenses over 7 years as a result of new features and functionality implemented via new systems. • Introduced a strategic initiative, currently in progress, to implement a new business plan for the chest pain center. Recruited consultants to deliver proof of concept. • Streamlined the patient experience and provided greater convenience by combining the Heart Cath Lab (HCL), Angioplasty Unit, and Pre-Admission Testing / Education. • Facilitated faster patient care and support by launching the Congestive Heart Failure Clinic, which reduced the 30-day readmission rate. • Generated $1.1 million in additional downstream revenue by expanding the product line. I firmly believe that my accomplishments demonstrate the skills necessary to be a significant asset to your company. For further details on my work history, qualifications, and achievements, please view the included resume and contact me at your earliest convenience. Thank you and I look forward to speaking with you. Sincerely, Dwayne Sumter

What they like about St. John Medical Center:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Director, Cardiology , heart, inpatient, outpatient, cath lab, Nursing

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

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