At&T Business Marketing Org Work Values

Daily Duties at At&T Business Marketing Org:

- Principal member of a new Business Marketing Org. charged with driving customer experience and product inter-operability improvements across the portfolio resulting in improvement to the NPS (Net Promoter Score). Area of focus is AMS – which contributes $44M in revenue annually with a projected growth rate of over 50% for each of the next three years. Leading the AMS Customer Experience (CE) data inventory and repository build • Managing a team of solution architects in a discovery process to document the current “as is” experience for AMS customers, including paint point identification, bright spots and opportunities. • Executing an inventory of existing AMS Customer experience data intelligence. Designing a data collection plan through surveys, focus groups and interviews to address knowledge gaps. Leading the AMS Capital Infrastructure build • Designing the approach and execution for infusing CE governance for a $35M systems infrastructure build-out. Building and maintaining a project funnel for AMS CE projects • Building prioritization and scoring model to help influence capital investment based on CE impact • Developing a dashboard to monitor and measure initiative and project CE and NPS impact.

What they like about At&T Business Marketing Org:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

CRM, Director, Operations, Leadership, Management, IT, Program Management, Process Re-engineering, Tier 1 and Tier 2 Management

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Requirements Analysis & Specification, Leadership , Experienced in large-scale system deployments including operational planning, training, communications and overall implementation., Management of High Performing, diverse teams including support resources, data managers and support specialists., Support Team Management - TIer 1 and Tier 2, Customer Experince Expertise - B2B , Sales Automation and Process Re-engineering

These are some of the questions we asked our climbers about their experiences with At&T Business Marketing Org: