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American Express Work Values
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Daily Duties at American Express:
Provided consistent call monitor coaching feedback to 2 Team Leaders and 30 Customer Care Professionals on Full Call Model Execution and in learning curve environment. Identified calls demonstrating skills used for training and coaching. Managed multiple priority lists and deadlines on time to meet business needs. Engaged and participate in bi-weekly call calibrations with partner sites to ensure consistency in monitoring across sites. Drove performance results for teams through value-added supplemental coaching through the monitoring process. Provided value-added feedback in monitoring process changes. Demonstrated Team Leader approach to providing monitor feedback, possible team coaching opportunities for candidates on leadership track. Reviewed and analyzed collection gaps in portfolio performance gaps. Drove continuous improvement within the team and functional area. Serve as an advocate for change and effectively manage change, and motivate and retain high performing employees. Provided recommendations on improving the process of contact rates and dollars collected.
What they like about American Express:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Research and Analysis, Critical Thinker, Risk Management, Problem Solving, Negotiating Skills, Project Management, Decision Maker, Auditing Skills, Fraud Detection, Prevention, Excellent Communication and Writing Skills, and Investigation Skills, Fraud Prevention, Analytical Skills
Information about American Express
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with American Express:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at American Express had these interests:
| Books | |
|---|---|
The conversation |
A book about relationships and the communication men should be having with women. |
| Magazines | |
| Ebony |
A monthly publication about african-american culture |
| Upscale |
about african-american culture |
