Bayer Healthcare Work Values

Daily Duties at Bayer Healthcare:

• Responsible for daily customer complaints related to medical devices (product quality and patient safety) • Maintains oversight of the complaints and daily processes to ensure issues are being addressed in a timely and thorough manner to conform to complaint policy and procedures • Perform Compliance training to all Bayer R & I employees on Adverse event and Complaint Handling • Responsible for Monthly Complaint Report and QMR to Regulatory Affairs • Participate in FDA audits • Performs investigative tasks to determine root cause and resolution of identified complaints. This includes interactions with appropriate stakeholders including but not limited to customers, medical professionals, field staff and company affiliates to obtain information pertinent to investigations • Works closely with the Engineering and support departments to complete complaint analysis and document investigation results • Makes Adverse Event Reportability decisions in accordance with US and International regulations • Generation of Medical Device Reports (MDRs) and Vigilance Reports as required. • Analyzes and trends Complaint data monthly to identify new and/or systemic issues as necessary. • Manage customer response letter process -- responsible for timely and customer focused complaint closure • Meet strict deadlines on multiple projects

What they like about Bayer Healthcare:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

C, Cobol, Excel, Powerpoint, Word, Siebel CRM, SAP, Crystal reports

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Bayer Healthcare: