Dictaphone Corporation Work Values

Daily Duties at Dictaphone Corporation:

As Senior Technical Support Engineer, Melbourne, FL: Team lead overseeing 3 other group members, providing coordination of group resources in support of Large Scale centralized digital recording systems. Responsible for communications with manufacturing, R&D and SQA regarding all aspects of DX7000 product line. Assist in development of workarounds, hardware and software enhancement to improve product stability and functionality. Responsible for in depth testing on field reported issues and creation of appropriate service support tools to assist in resolution of complex environmental and telecommunications related issues. As Technical Support Engineer, Melbourne, FL : Relocation of nationwide support center. Responsible for all field service personnel on DX7000 product line. Additional responsibilities include working with manufacturing and 3rd party Radiology and PBX/Voicemail system integrators. Assisted in creation of service manuals and newsletters related to any Large Scale dictation systems. Provided on-site presence for BETA installations and assisting local field service personnel with resolution of complex integration/installation and environmental related issues. As Field Service Engineer, Stratford, CT: Responsible for nationwide support for all field service personnel on all Medical and EMS Analog and Digital recording products. Responsible for continued relationship with R&D/SQA in development and implementation of new features, software packages and integrations of DX7000. Responsible for on-site presence for BETA installations and assisting local field service personnel with resolution of complex integration/installation and environmental issues. As PRoduct Test/Technical Support Liason, Milford, CT: Promotion & relocation to Technical Support Services assigned as Technical Support Liaison between Technical Services and R&D/SQA departments for development of DX7000 product. Responsible for documentation and testing of product and accessories based on MRD and PRD, managing 16 product test users. Responsible for creation, modification and execution of Auto Test scripts. Responsible for collection of trace dumps and related data produced by testing scenarios. Responsible for regular meetings with R&D/SQA regarding test results and potential hardware and software issues that could disrupt user operations and cause premature failure. Responsible for regression testing. As Customer Service Field Representative, Austin, TX: Responsible for territory covering 150 mile radius of Austin. Performed on-site installation, including pulling cable, termination, electro-mechanical and component level repair of audio recording and word processing equipment used in Legal, Medical, Emergency Management including troubleshooting telecommunication issues. During this period, attended 7 separate courses of study encompassing all products sold by Dictaphone.

What they like about Dictaphone Corporation:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service, Technical Support, Integration Specialist, People Person, Help Desk , Technical Support Manager, Business Process Manager, Field Service Engineer, Sales Associate, Business Owner, Musician, Detail Oriented, Follow Through, Trustworthy, Application Specialist, Versatilie, Telecommunications, Windows, Desktop, Server, HL7, RIS, MIS, PBX, VOIP, TCPIP, VPN, SSL, SQL, Personnel Management, Technical Support Representative, Humor, Innovator, Network, Reliable, DOS, RSX11, Vista, MS OFFICE, integrity

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Dictaphone Corporation: