Quest Diagnostics Work Values

Daily Duties at Quest Diagnostics:

Reporting/escalating issues through the appropriate channels. Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner. Act as the Subject Matter Expert (SME) on incident resolution. Facilitate meetings between Operations groups to document and resolve Problems within the infrastructure. Provides weekly review of incidents and is accountable for end to end proactive and reactive problem management for all systems, subsystems and components. Input of data into the problem queue, ensuring that the underlying causes of incidents are understood and documented. Follows the problem management process by composing a root cause analysis (RCA) document subject to formal review and approval by Managers, Officers to explain and resolve the specific issue.

What they like about Quest Diagnostics:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Manager, Supervisor, Six-Sigma Green Belt, Senior Medical Technologist, Safety Officer, Technical Resource, Trainer, Deployment, Six Sigma, MS Office, VISIO, SPC Excel, Process Improvement/Project Management Professional, Customer Support

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Laboratory Medicine, Healthcare, Quality Management, Quality Assurance, Healthcare Information, Healthcare Management, Six Sigma (DMAIC and Lean, Quality Control, Microbiology, Cytology, Histology

These are some of the questions we asked our climbers about their experiences with Quest Diagnostics: