City Of Norfolk (Local Government) Work Values

Daily Duties at City Of Norfolk (Local Government):

Engaged workforce employees in activities and training exercises related to effective communication skills, professionalism, and workplace effectiveness. Developed and reinforced appropriate behavioral and workplace skills that are transferable in the community, and the workplace. • Applied knowledge of government administration and finance, program planning, budgeting, performance measurement, evaluation, and financial analysis as the Budget Lead. Enhanced ability to address and achieve longstanding organizational objectives by championing staff participation in newly created focus groups (employee relations, engagement, diversity, and harassment) • Identified and established key priorities to ensure compliance with organizational and department standards, regulatory requirements, service levels, and performance reviews targets. • Maximized staff performance and drive organizational strategies through leadership of HR operations affecting 4K employees – continuously assessed and adjusted processes to boost efficiency and output of staff. Designed and execute training programs to support succession planning efforts and department productivity. Played key role as mediator/advisor to top leaders, and as mentor/coach to support individuals and teams in fulfillment of goals. Worked on initiative to reduce healthcare costs, for the organization. Led open enrollment efforts for the City • Significantly improved internal communication and collaboration by using mediation skills to nurture and repair damaged relationships and build consensus. AREAS OF EXPERTISE Performance Management Budget Development/Oversight Succession Planning Cost Reduction Strategies Trend Analysis Capacity Planning Talent Management Contract Negotiations Employee Relations/Mediation General Achievements:  Regulatory Compliance. Instrumental in restoring a safe place to work (EEOC) status while serving as Assistant Director.  Policy Development. Created and introduced policies and procedures to promote transparency, security, and integrity.  Operations. Established and developed a culture of customer service excellence and satisfaction to include performance measurement and continuous improvement.  Quality Control. Identify and establish priorities to ensure compliance with corporate standards, regulatory requirements, service levels, and revenue targets.  Customer Relationship Management. Monitored and analyzed customer satisfaction, developed and implemented training programs, and established policies for customer inquiries. Acted as Certified Facilitator of Customer Relationship Management Training. Certified as a Seven Habits for Highly Effective Leaders Trainer (8 years). Employee Law Citywide Trainer (2 years)  Change Management. Established and developed a culture of customer service excellence and satisfaction to include measurement and continuous improvement.  Talent Management: Executed strategic plans in partnership with senior management for talent acquisition, retention and succession planning. Accountable for linking HR programs to Corporate strategic business plan to drive key performance initiatives.  Performance Management. Worked closely with all levels of employees by fostering strong communication channels and developing programs to grow and motivate employees.  Strategic Planning. Created, executed and managed strategic and tactical plans to meet educational objectives and regulatory requirements while meeting cost, productivity, and quality goals.  Employee Relations: Identified and implemented best practices necessary to establish the company as an Employer of Choice.

What they like about City Of Norfolk (Local Government):

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Program Management, Human Resource Expert, Policy Developer, Quality Assurance Expert, Organizational Trainer

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with City Of Norfolk (Local Government):