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Convergys/Encore Work Values
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Daily Duties at Convergys/Encore:
Responsible for 3 call centers, located in the US and the Philippines and approximately 2000 FTE, managing multiple client portfolios consisting of Bank Card, Telecom, 1st party and contingency. Heavy emphasis on customer care.
What they like about Convergys/Encore:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Training & Quality, Client Management, Process re-engineering, Bench Marking, Production Analysis, Project Leadersip, MS Office, Score Card Development, Production Driven Metrics
Information about Convergys/Encore
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Convergys/Encore:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Convergys/Encore had these interests:
| Magazines | |
|---|---|
Entreprenuer |
Business innovation and start ups |
| National Geographic |
Travel and Discovery |
