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Northwest Airlines ( Now Della Airlines) Work Values
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Daily Duties at Northwest Airlines ( Now Della Airlines) :
Began as CSR for inbound call center, making customer air reservations and assisting with general needs Promoted to Supervisor of team of 20 CSR’s. Member of recruiting team; screened and hired new employees. Coached, monitored and mentored team on call handling standards, meeting sales quotas and maintaining call standards of availability and off phone activity. Accepted promotion to Customer Service Training Supervisor and transferred to Baltimore for opening of a new call center. Developed and delivered training materials Conducted new hire and recurrent training in an inbound call center of 250 employees. Assessed quarterly training requirements through monitoring and coaching. Represented Customer Service at system wide sale fare launches
What they like about Northwest Airlines ( Now Della Airlines) :
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Word, Excel, PowerPoint, Outlook, Avaya Software, NICECall System, Sarbanes Oxley, ISO 13485, SAP ERP System, Story Boards, Change Management, Voice of the Customer, Organiztional Skills, ADDIE technique, Diagnostic Audits, Time Management Skills, Lotus Notes, SharePoint, Documentum, LiveLink, Facilitation Experience, Training Delivery, Worldspan, Sabre
Skills
Information about Northwest Airlines ( Now Della Airlines)
Company Rank: Not Available
Average length of employment : 12 years
Average salary of employees: $90,000
These are some of the questions we asked our climbers about their experiences with Northwest Airlines ( Now Della Airlines) :
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
