Northwest Airlines ( Now Della Airlines) Work Values

Daily Duties at Northwest Airlines ( Now Della Airlines) :

Began as CSR for inbound call center, making customer air reservations and assisting with general needs Promoted to Supervisor of team of 20 CSR’s. Member of recruiting team; screened and hired new employees. Coached, monitored and mentored team on call handling standards, meeting sales quotas and maintaining call standards of availability and off phone activity. Accepted promotion to Customer Service Training Supervisor and transferred to Baltimore for opening of a new call center. Developed and delivered training materials Conducted new hire and recurrent training in an inbound call center of 250 employees. Assessed quarterly training requirements through monitoring and coaching. Represented Customer Service at system wide sale fare launches

What they like about Northwest Airlines ( Now Della Airlines) :

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Word, Excel, PowerPoint, Outlook, Avaya Software, NICECall System, Sarbanes Oxley, ISO 13485, SAP ERP System, Story Boards, Change Management, Voice of the Customer, Organiztional Skills, ADDIE technique, Diagnostic Audits, Time Management Skills, Lotus Notes, SharePoint, Documentum, LiveLink, Facilitation Experience, Training Delivery, Worldspan, Sabre

Skills

These are some of the questions we asked our climbers about their experiences with Northwest Airlines ( Now Della Airlines) :