American Family Insurance Work Values

Daily Duties at American Family Insurance:

Receive assigned claims, check for coverage, investigation - taking recorded statements, obtaining medical records/bills, doing on-scene investigations (scene photos, measurements, etc), personally meeting with individuals/attorneys, settling complex liability/personal injury claims, attending trials, meet with agency force, prepare complex injury files for management to review for authority, traveled to accident sites within territory. My territory extended to southeast Nebraska south of I-80 west to Kearney, NE. Contacted individuals to determine the course of action in regard to investigating/settling the claim. I also requested/reviewed estimates of damages to other types of property. I also handled homeowner hail losses during the summer. I handled commercial liability claims. My main goal was to provide exceptional claims service to our policyholders, claimants, and to body shops and medical providers. I began to handle more complex personal injury claims with individuals and attorneys - personally meet face-to-face to discuss. My authority to settle claims increased based upon my continued experience in handling complex/high dollar claims. Made reports to the file as necessary in regard to coverage questions, liability, or exposure as to claim settlement amounts over my authority. I averaged receiving 75 new claims/month. My average monthly inventory was 150 open files. Company used Colossus, which is an injury evalaution program that the company subscribed to - input information to obtain settlement values. I would assign, if questions arose, injury claims to our Medical Services unit for their input of the individuals injury(s) and if medical treatment was accident related and if the treatment was reasonable and necessary. I reviewed/maintained personal injury reserves. Referred risk reviews for underwriting purposes. I needed minimal supervision.

What they like about American Family Insurance:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Field Adjuster, Casualty, Bodily Injury, Investigator, Negotiator

Skills

Microsoft Word, Organization, Team Work, Self Motivated, Time Management, Strong Communication Skills, Strong Writing Skills

These are some of the questions we asked our climbers about their experiences with American Family Insurance: