Holiday Inn Express Work Values

Daily Duties at Holiday Inn Express :

Coach and mentored a team of 25 associates to improve team member morale and foster a positive environment for learning and development. Developed sales and marketing strategies to successfully re-launch hotel. Responsible and accountable for coordinating multiple sales projects directed towards generating revenue and increasing occupancy. Maintained a $7M budget while creatively and strategically up-sold additional amenities, products and services which increased room revenue by nearly $100k. Being involved in the local Chamber of Commerce was an effective tool as it gave me more awareness of incoming travel and large groups visiting the area. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manage the various Department Heads. Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; resolving of employee issues or concerns; Supervision of sufficient introduction and execution of performance reviews. Prepare a monthly financial reporting. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition). Develops and implements marketing and sales plans based on demand segments and to maximize REVPAR and Market Share. Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy. Knows key accounts and actively "sells" through sales calls, property tours, etc. Recognizes and corrects potential safety hazards, such as broken doors or railings, fire hazards, etc. Recognizes and corrects potential security problems, such a locking doors after hours, etc. Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. Has acceptable property quality audits. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. Use all Company-issued software programs implemented at the hotel, including but not limited to the following: Yield Management Systems programs, Property Management System (PMS) programs, Daily Revenue System (DRS) programs, Central Reservation System programs, Payroll programs, Company-issued internet browser programs, and Company-issued electronic mail programs. See to the implementation of optimal and attractive products and services required to address target groups, based on pre-agreed marketing plans and budgets. Ensure the correct production and distribution of information and promotion materials as agreed to.

What they like about Holiday Inn Express :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service, Employee Retention, Team Building, Accounts Receivable/Payable, Human Relations, Budget Analysis, Empowerment

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Balance Sheet Repsonsibility, Sales Interpretation , P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Holiday Inn Express :