Lexington Medical Center Work Values

Daily Duties at Lexington Medical Center:

Managing a 20 employee department with emphasis on Guest Services, including the Information/reception desks of the Hospital and the Patient Actionline receiving an estimated 275 calls weekly from patients,family, patient representatives and informational calls related to our Health District.We have over 50 physician groups at this time and this is increasing - weekly, therefore our calls are as well. Evaluating and trending our calls through our Patient/Guests Actionline with our office staffed from 8:00 am TO 8:30 pm. The Actionline is a request and complaint line for the Health District and we as stated above average 275 calls a week. Assuring that the information Desks (2) are staffed appropriately so that patients can be escorted to appropriate areas of treatment or can find out information about patients who are hospitalized Staffing the Outpatient Surgery Desk at 5:00 AM for patients arriving for pre-operative work-up Assuring that my staff is motivated and positively focused as we are the “example setters” of exceptional customer/patient/guest services Responsible for Ad Hoc committees consistently to assist other departments to look at service expectations Initiating mystery shopping experiences as internal customers reviewing other departments service to our patients. We are responsible for Service Recovery for the Health District and assuring that departments have appropriate gifts their G.I.F.T. boxes. This is another successful program that has been promoted to other hospitals. We have a support group of 25 hospital volunteers that work with our office and desks to assure that patient requests are made. The volunteers visit with each new admission and we generate daily reports from these visits to assure that any issue or concern stated is addressed with patient and staff caring for patients.

What they like about Lexington Medical Center:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

advocacy, SHCA, Healthcare Administration

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Lexington Medical Center: