Connextions, Inc. Work Values

Daily Duties at Connextions, Inc.:

Manage Helpdesk Analysts who are responsible for call processing, ticket creation and password resets. Responsible for making sure deadlines are met for Work Orders and Helpdesk Tickets. Constant communication with the business users on status of Work Orders and Helpdesk Tickets. Responsible in taking any Helpdesk escalations. Project Manager for Connextion’s one technology-only client. Facilitate client meetings, manage change controls, assist in creating and documenting the client’s change control process and business processes, manage the client’s helpdesk tickets and escalations. Developed the Business Processes for the Helpdesk and fully documented the processes. Developed the Change Management process for all Connextions business users and documented the process. Developed and documented Work Order Processes for all Connextions business users. Responsible for client contact – internal and external – liaison between the IT department and the Operations departments. Provide analytical troubleshooting to assist the developers in fixing reported user issues. Review, correct and assign tickets created by the user Web interface.  Facilitate the weekly Helpdesk Ticket and Project Management joint team meeting. Produce the weekly Jira Helpdesk ticket report and update the Senior Executive Management team on the ticket report. Jira report expert, responsible for producing any Jira report requested by anyone in the company. Jira Administrator, including the creation of projects, users, workflows, custom fields, and the control of users’ permissions. Floor support to our business users during system implementations. Provide Helpdesk Analyst training so analysts are able to determine if issues are an end-user issue or system issue. Provide analyst training on the newest system, bConnected, the Administration tool for bConnected, and Siebel.

What they like about Connextions, Inc.:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Microsoft Suite, Automation, Jira, Team Foundation Services, Siebel, Test Case Repositories, Visio, SnagIT

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Requirements Analysis & Specification, Leadership , testing enhancements and corrections to existing applications and as well as new applications for various business units. , Write test cases and test plans prior to testing, Manage a team of six Quality Analysts

These are some of the questions we asked our climbers about their experiences with Connextions, Inc.: