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The Hibbert Group Work Values
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Daily Duties at The Hibbert Group:
Serving as the initial call center contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software / IT issues Effectively communicating with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammar and related guidelines) Accurately diagnosing client IT / software issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources Effectively implementing the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools Clearly and thoroughly documenting requests for assistance in our ticket management system, and tracking incidents through to resolution / escalation (per client guidelines) After implementing available resources, alerting Team Leads for all matters that are yet unresolved during the first fifteen minutes of the initial call (for further research, coaching, take-over, follow-up, or escalation) Identifying potential outages and other problems (via information gathering, ticket trends, etc.) and communicating the information to Team Leads in a timely manner Identifying and documenting internal network and phone system issues, and communicating the information to the appropriate personnel.
What they like about The Hibbert Group:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
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Information about The Hibbert Group
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $37,500
These are some of the questions we asked our climbers about their experiences with The Hibbert Group:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at The Hibbert Group had these interests:
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| New York Times |
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