Service Experts Work Values

Daily Duties at Service Experts :

Responsible for developing long-term customer relationships and maximizing account base as well as increasing customer retention. Trouble shooting no cool/poor cooling service calls, explaining to client his/her options thoroughly and carrying out what client feels is their best options. Duties included being dispatched out on maintenance/service calls and converting them into replacement sales. General Description: Under minimum supervision, performs diagnostic and service work on residential HVAC equipment and accessories. Communicates with residential customer to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or Branch Manager. Duties & Responsibilities: Works under minimum supervision to perform residential service and maintenance calls. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnosis and performs service on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained and properly accounted for. Represent our company professionally, honestly, and ethically in all business matters and activities. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May train other service/maintenance/install technicians, as assigned. Performs similar/other duties as needed or assigned.

What they like about Service Experts :

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

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These are some of the questions we asked our climbers about their experiences with Service Experts :