Vnu Retail Group Work Values

Daily Duties at Vnu Retail Group:

- Direct operational efficiency audits of contact center partners including productivity metrics, reporting, call flows, operational procedures, and training material and performance - Direct P&L ownership of $17M budget with over 600 (275 internal) seats in multiple outsourced and internal domestic and offshore locations - Hired, trained, developed and evaluated staff of 2 vendor managers, 4 operations managers, 1 training manager, 1 quality manager and 2 directors - Contract development and negotiations between respective legal teams and outsourced contact center partners - Development of and implementation of new operational, quality, and training policies and procedures to increase efficiencies, and enhance departmental and team performance

What they like about Vnu Retail Group:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Vendor Management, Cost Reduction, Call Center Development, Call Center Start Up, Inbound Sales, Outbound Sales

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Vnu Retail Group: