Clorox Work Values

Daily Duties at Clorox:

Managed (9 person) customer team for Publix/Winn-Dixie consisting of Sales, Marketing, Category Management, Supply Chain, Finance and Broker Services. This role required on going customer engagement to achieve superior execution against Distribution, Shelving, Merchanising and Pricing objectives. This role is to do my part in delivering the company's volume and profit objectives. Working with the Acosta Food Broker this position required ongoing management to ensure Clorox gained the needed attention to Clorox brands. The Customer Team Manager builds and implements Clorox’s strategic customer plan. This position is responsible for the overall business results with the customer including share, sales, and customer contribution margin growth. Team development and engagement are important drivers of success. This role manages Winn-Dixie and Publix and is responsible for $100M in sales. 1.Delivering Sales AOP 2.Customer Strategic Planning 3.Team and Individual Development 4.Coordination / Communication with HQ and Field Sales Customer Development: • Establish and maintain customer management relationships. • Personally call on senior level decision makers at the account. Identify opportunities of mutual profitability for customer. • Develop and implement a strategic business plan for the team. Continually search for synergy between customer business goals and team business goals. • Develop productive working relationships with key decision makers for customer accounts. • Identify and promote leading edge trends, consumer dynamics, and current business approaches which elevate Clorox’s status as leaders in the industry. • Deliver sales, share and margin targets. Financial Management: • Develop monthly and/or project forecasts. Update and revise customer AOP on a rolling basis. • Ensure that controls are maintained to measure sales spending. • Manage sales expenses (e.g. annual budgets, monthly analysis of actual expenditures and cost reduction programs.) • Establish alliances with customers that will address deductions and control unauthorized charge-backs. Category Management/Business Planning: • Serve as the Company's point person on supply chain initiatives. Champion company and industry initiatives (e.g. category management). • Define and execute aggressive, proactive sales and merchandising programs to meet or exceed quota and/or performance objectives. • Implement and enforce Clorox policy; ensure customer compliance with defined contractual commitments. • Manage promotional trade funding within corporate approved boundaries to provide needed volume growth. • Track industry trends, identify opportunities and monitor competitive products. • Initiate, monitor and continually improve processes and business controls. • Prepare and/or coordinate the delivery of sales tools for customers, prospects, trade shows and executive presentations. • Field Sales Leadership: Develop sales strategies/manage execution down to store level. • Provide Field Sales with sales plan, customer information, programmed execution tolls down to the SDA level. • Provide customer wiring down from DM to Store Manager. • Communicate goals and objectives of display/volume, price points, shelf management and distribution.

What they like about Clorox:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Sales, Development, Customer, Leader, Strategic, Management

Skills

P&L responsibilities, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Clorox: