T Mobile Usa Work Values

Daily Duties at T Mobile Usa:

I am responsible for 110 employees ranging from coaches, assistant coaches and front-line employees. In addition, I am responsible for: • Managing resources to maximize efficiency within the department • Handle performance issues in a timely and professional manner • Keep senior leadership abreast of potential performance obstacles and offer possible solutions • Assist in the planning and budget process • Assist in interviewing, hiring and orientation of employees • Conduct performance reviews for the employees I am responsible for • Coordinate and assist with the training team regarding ongoing development and training • Provide quality feedback to encourage my staff to cultivate their own career paths • Promote customer satisfaction through thorough resolution of escalated customer issues • Serve as central resource for all staff • Exercise positive and cooperative behavior to promote teamwork • Act as liaison between T-Mobile corporate and front-line employees • Monitor and evaluate call volume stats to insure stellar customer service

What they like about T Mobile Usa:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Manager, Telecommunication, Project Manager, Call Center, Outside Plant Engineer , Team Manager, Operations Manager, Branch Manager, Leadership, Customer satisfaction, Working as a Team, Experience, Teaching and Coaching, Very successful, Accepted the challenge, Building relationships, High level of intiative and motivation, Hands stressful situation, High Organization skills, Interact well with people, Feedback, Goals and Objectives, Two-way communications, Customer focus, Key metric and SLA's, Problem solving skill, Decission-making skills, High performance, Time management, Provide direction, Make recommendation, Extensive background, Deep knowledge, Ability to balance work and life, "Fixer" problem

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with T Mobile Usa: