State Employees Retirement System Work Values

Daily Duties at State Employees Retirement System:

Clerk Typist 2 (Operations Division) • Process all incoming monetary checks, sort according to journal type, and type check information into the Check Journal Tracking System averaging 40 checks daily. • Type, compile and maintain various mailing and statistical reports using Microsoft Excel including print jobs, UPS shipments/costs, new member package postage, business reply and postage due daily usage, outgoing certified mail shipments/costs, folding jobs, and quantity of journal checks entered daily. • Assists in filling requests from various bureaus within the agency and several other Commonwealth agencies for SERS forms, pamphlets and publications by printing the requested documents via Xerox DocuTech 6115 and Xerox DocuColor 250 or pulling the requested documents from inventory. Ensures that requested print jobs are completed in a timely and accurate manner. • Fulfills daily requests for office supplies and distributes to individual offices within the agency. • Prepares and types lables for outgoing express mail packages for proper and timely delivery. Weighs packages and determines the best method for shipping. Ensures that packages are picked up by carrier each day. • Perrforms twice daily agency mail and messenger delivery and pick-up within the Capitol Complex. Delivers hand-carries as and pick-ups as requested. • Identifies, prepares, and affixes proper postage of various postal classes on outgoing mail. • Assists Clerk Typist 3 with receptionist duties, directing visitors to appropriate office, copying and various assignments as necessary and serves as Clerk Typist 3's backup. Clerk Typist 3 (Membership Services Division) • Review all requests for service purchase received to determine eligibility. • Request any additional information necessary for the completion of the service purchase request. • Compose correspondence as necessary. • When an invoice is prepared for the purchase of service, responsible for mailing the invoice daily and forwarding any supporting documentation to be scanned. • When a member requests to purchase service through a lump sum payment or payroll deductions, establish the arrears in the State Employees Retirement Information System (SERIS). • When a member requests to make payroll deductions for the purchase of service, notify the appropriate agency comptroller to begin payroll deductions. • Notify appropriate agency personnel when a member is incorrectly enrolled in the wrong class, category or coverage. • Acknowledge receipt of all active change in beneficiary forms filed. • Prepare correspondence to advise members of the potential that forms filed would not be payable in the event of member's death and to encourage member to file proper form. • Create and mail all new member packages received weekly. • Process all requests for multiple service received from the State Employees and the Public School Employees Retirement Systems. • Compose denial letters to State/School employees when a request is made for non-qualifying service. • Receive and distribute mail. • Receive and respond to all telephone calls. • Order supplies for the division. • Assist the Operations Division during manning shortfalls.

What they like about State Employees Retirement System:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

JPAS, eQIP, ISFD, Microsoft Office, Personnel Security, Physical Security, Customer Service

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership , Joint Personnel Adjudication System (JPAS), Electronic Questionnaire for Investigation Processing (eQIP), Industrial Security Facilities Database (ISFD), Personnel Security, Protection and handling of Personally Identifiable Information (PII), Team Building and Leadership

These are some of the questions we asked our climbers about their experiences with State Employees Retirement System: