State Farm Insurance Work Values

Daily Duties at State Farm Insurance:

-- Manage functional teams ranging from 10 - 20 employees -- Participate on project teams starting with development, through implementation and monitoring after implementation. New software and hardware implementations have involved work with corporate analyst teams virtually and with local vendors to ensure success. Upgrades to both Opex equipment and BancTec software have resulted in changes of processes. -- Participated and led process goal committees for the building. Process goal committees focus on providing information and events to increase the understanding of and effectiveness of mentoring, diversity & inclusion and employee development programs. I led committees, primarily made up of site leadership, in 2008 and 2009 for Mentoring and 2011 for diversity and inclusion. -- Performance management through one on one meetings, coaching/counseling, employee development, documentation, and termination. -- Handle job posting with Human Resources, interview and select new hires. -- Onboard new employees. -- Ensure compliance courses are comleted by employees and compliance is maintained. -- Semi-annual employee performance reviews completed for all employees with annual merit process. -- Approval of journal entries, error corrections, profit & loss items. --Complete monthly bank account reconciliations for four operating accounts with up to a $1 billion dollars deposited and sent to investment accounting monthly. -- Monitor customer service calls. About 400 service calls come in monthly primarily from agents and divisions regarding payment issues. Work with employees on difficult issues, own service calls that have conflict or are routed to leadership and ensure we resolve calls timely. -- Monitor workflow and participate in daily huddle meetings to address bottlenecks in production to ensure processing of up to 200k payments occurs daily to bank money and update policies. -- Complete vendor scorecards and manage vendor relations. Work with on site technician to resolve equipment issues, conduct tests, and complete monthly preventative maintenance. Approve invoices for $125k annual maintenance contracts and review for cost savings. -- Annual department planning meetings to develop a strategic plan for the department that aligns with State Farm goals. -- Responsible for department business continuity plans. Keep plans updated with current information, test yearly and provide plans to department leadership. -- Records Management responsibilities to ensure that all associates take yearly information retention training and properly manage business information. -- Talent reviews and succession planning. -- Mentor new supervisors. -- Created a business acumen game for leadership to improve understanding of business results and create a tie to daily activities. -- Created a department staffing model to reflect resource needs and compare to current staffing to identify areas of improvement or need. -- Review system access for employees to ensure appropriate access was maintained.

What they like about State Farm Insurance:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Operations Manager, General Manager, Accounts Payable/Receivable, Budgeting, Cost Accounting, Cost/Benefit Analysis, Expense Control, Financial Analysis, Change Management, Consulting, Restructuring, Start Ups/Turnarounds, Strategic Planning, Team Leadership/Motivation/Development, Prcosee Improvement, Recruiting, Training/Development, Workforce Planning, Talent Management, Performance Management, Client Relations, Negotiations, Market Analysis, Needs Assessment, Presentation Skills, Forecasting/Trending, Customer Service, QC/QA, Vendor Relations, Cost Reduction Ops Management, Scheduling, Risk Management

Skills

Business Development, Strategic Planning, Organizational Process Design, Microsoft Office , Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, P&L responsibilities, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with State Farm Insurance: