Wellpoint (Formerly Anthem Bc/Bs) Work Values

Daily Duties at Wellpoint (Formerly Anthem Bc/Bs):

- Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. - Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Determined customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. - Improved customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes Improve employee engagement and increase Vital Signs Survey scores Direct overall operations, determine performance objectives/metrics and define tools to measure progress and ensure consistent achievement of business objectives Analyze performance data and work to re-engineer processes through benchmarking with external and internal business partners Foster a climate for superior customer service Responsible for customer satisfaction, administrative cost and quality management to ensure metrics and goals are met Highly involved with workforce management and load balancing (i.e., appropriate balance of staff to call volume) Responsible for site management in absence of Service Director Drive key operational and business level initiatives as assigned by site Service Director Align with key business partners to serve the customers Participate in strategic efforts to secure new business for the site in a support role, including participation in new business finalist meetings Flexibility to travel on occasion to support growth to new or existing business opportunities. Help Service Director ensure all managers are aligned to and meeting the goals of the business plan Work with business managers on all Human Resources initiatives, including compensation planning, performance management, staffing and employee relations concerns/issues, employee recruitment, training, self-directed teaming and employee development Help to develop and motivate high-caliber business managers May also be responsible for some administrative functions within assigned office (e.g., community activities, site emergencies, corporate initiatives, site-wide communication, IT, cultural issues within site, office visits)

What they like about Wellpoint (Formerly Anthem Bc/Bs):

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Recruitment, On-boarding, HRIS, Taleo, Associate Relations, Performance Management, Benefit Administration, Diversity Training, Training and Development

Skills

Technology Solutions, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Wellpoint (Formerly Anthem Bc/Bs):