Centra Southside Community Hospital Work Values

Daily Duties at Centra Southside Community Hospital:

•Trained leaders and staff in service excellence principles, best practices, and data basics •Led facility-wide service excellence engagement council to identify internal best practices, create a culture of recognition, and review progress in reaching goals •Conducted monthly sessions with individual department leaders and champions to review action plans, conduct data deep dives, and address service issues •Responded to and appropriately addressed patient concerns and complaints •Analyzed patient satisfaction data at system, facility, and unit level and presented findings and recommendations to audiences at all levels of organization

What they like about Centra Southside Community Hospital:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

service excellence, patient experience, patient satisfaction, HCAHPS, patient relations, guest services, MHA

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Requirements Analysis & Specification, Leadership , Experience in growing and developing organizational cultures

These are some of the questions we asked our climbers about their experiences with Centra Southside Community Hospital: