Nationwide Work Values

Daily Duties at Nationwide:

Special Claims Representative - Generalist, 6/08 – 9/09 ▪ Handled personal lines losses to conclusion which involved complex investigations, severe injuries, and attorney represented claimants. ▪ Negotiated settlement of bodily injury claims within established authority and fair values after completion of comprehensive injury evaluations which included reviewing index matches to identify prior and/or subsequent injuries, securing and analyzing all medical records, and giving careful consideration to potential mitigators and aggravators. ▪ Identified fraud indicators and made referrals to Special Investigative Unit (SIU). ▪ Developed and submitted written/verbal reports to management as required. ▪ Maintained proper reserve levels consistent with company guidelines. ▪ Recognized potential risks and submitted reviews to underwriting. ▪ Crafted professional written correspondence to various parties including attorneys and claimants. Special Claims Representative – Field, 7/02 – 5/08 ▪ Completed accurate coverage and liability investigations in a timely manner through means which included the following: analyzing insurance contract, statutory and case law, canvassing neighborhoods and “cold calling” to obtain statements from all relevant parties, completing detailed scene inspections, reviewing vehicle damage photos and repair estimates, and interpreting police, light sequence, accident reconstruction and medical reports. ▪ Met “face-to-face” with unrepresented claimants and developed good rapport which established foundation for successful negotiations in settlement of bodily injury claims. ▪ Maintained superior claim handling standards, developed proactive resolution strategies, and met objectives. ▪ Consistently earned “exceeds” results for “same day contact” percentage and customer satisfaction survey scores.

What they like about Nationwide:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Insurance, Banking, Finance, Adjuster, Negotiator, Underwriter, Field

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Nationwide: