Blue Cross Of Northeastern Pa Work Values

Daily Duties at Blue Cross Of Northeastern Pa:

Assisted Member Service representatives in problem solving with clients. Coached and counseled individuals in order to improve Member Service performance, and assisted them with navigating the companies various computer systems. Conducted bi-weekly calibration sessions with representatives and management to offer feedback to representative’s for further growth. Listened to Member Service representative’s phone calls and scored them in accordance with company quality standards. Reviewed Complaints Appeals and Grievance files and rated them to ensure accuracy and compliance with company policy.

What they like about Blue Cross Of Northeastern Pa:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

medical billing, medical coding, medical office personel

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Electronic Health Record – Practice Partner, Practice Management Systems – Medisoft , 3M Encoder, Medical claims system – OSCAR , Enrollment system - CMBS, Healthcare Communications Network – Navinet

These are some of the questions we asked our climbers about their experiences with Blue Cross Of Northeastern Pa: