Comcast Cable Work Values

Daily Duties at Comcast Cable:

Manage team as large as 15 supervisors responsible for performance of 12-16 team members. Manage strategic planning, technical operations and technical support for 350 person remote call center. Responsible for operation and performance of internal and external customer escalation help desk. Support continuous improvement in operations and performance through program management activities across all departments. Implemented coaching mechanisms to improve individual/team performance in sales operations, billing & collections support and customer experience metrics. Managed planning, development and implementation of local/divisional customer service initiatives. Coordinated internal operations efforts to support delivery of Corp./Divisional marketing and engineering plans. Ensure appropriate staffing, scheduling and performance goals to exceed service level requirements. Monitor expense and budget processes within parameters to exceed business unit financial goals.

What they like about Comcast Cable:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Leadership, Proactive, Program manager, project manager, MS Project, Development, Influence, Technical Project Management, Cross-functional team building, Motivation, Excecution Excellence, Process improvement, Technology Solutions, Organizational Standardization, Strategic Planning, Performance Improvement, Customer Satisfaction, Presentation Excellence, Continuous Improvement, Communication Excellence, Conflict Resolution, Change Management, Microsoft Office Suite, Visio, MS Publisher, Access, Excel, data analysis, Microsoft SharePoint, Flexibility, Lifecycle Planning, Relationship Management, Talent Management, Quality Management, Customer Care, Customer Experience, Thought Leader, Collaboration, forward-looking, Fast-Paced, Innovation, Lead by Example, Integrity, Excellence, Training

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Comcast Cable: