Comcast Cable Work Values

Daily Duties at Comcast Cable:

Simultaneously managed as many as 5 key technical system enhancements and performance/process improvement projects to increase system availability and operational effectiveness of 400 person remotely operated call center. Led daily program/project activities of up to 20 1st and 2nd level leaders responsible for performance and operation of 375 front-line employees across CA. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems, structures and improved tools. Performed detailed analysis of employee performance/operational data to propose/test/implement enhancements to performance and internal/external customer operations. Responsible for maintaining details project plan to grow Virtual Call Center operation to meet annual Corporate/Division revenue, performance, quality goals. Perform operational doctrine review to support continuous improvement and change management requirements for operational, technical security, legal, and employee compliance. Conduct Virtual Operations Center best practice reviews with Corp./Div. cross-functional partners to support and develop growth objectives and standardization of virtual operations across Divisions. Manage onboarding, training, development and knowledge transfer to new team members.

What they like about Comcast Cable:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Leadership, Proactive, Program manager, project manager, MS Project, Development, Influence, Technical Project Management, Cross-functional team building, Motivation, Excecution Excellence, Process improvement, Technology Solutions, Organizational Standardization, Strategic Planning, Performance Improvement, Customer Satisfaction, Presentation Excellence, Continuous Improvement, Communication Excellence, Conflict Resolution, Change Management, Microsoft Office Suite, Visio, MS Publisher, Access, Excel, data analysis, Microsoft SharePoint, Flexibility, Lifecycle Planning, Relationship Management, Talent Management, Quality Management, Customer Care, Customer Experience, Thought Leader, Collaboration, forward-looking, Fast-Paced, Innovation, Lead by Example, Integrity, Excellence, Training

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Comcast Cable: