Sea Change Intl Work Values

Daily Duties at Sea Change Intl:

Global, senior level, 24/7/365 support for SeaChange’s Video On Demand products, total back office solutions for major VOD providers (cable television and telecommunications companies such as Comcast, Verizon, Time Warner, ESPN, Insight, Cox, RCN, Virgin Media). • Provide comprehensive hardware and software support for installed customers, new implementations, field professional services, and customer development labs. • Support mission critical, revenue generating systems by ensuring maximum availability and functionality and by troubleshooting and resolving technical issues in a SQL database driven environment. • Develop and maintain consultative, collaborative relationships with customers while providing escalated and crisis-related service. • Support a variety of systems, servers, and software to include: Windows 2K3 Advanced Server, Windows 7, Vista 32 and 64 bit, XP Professional, Lotus Notes, Legato, IIS, and SQL. • Utilize remote diagnostic tools such as NT RAS, PC Anywhere, VNC, Dameware, Go To My PC, and Remote Desktop. • Provide initial and ongoing customer education as part of implementations, upgrades, modifications, and other rollouts. • Utilize Oracle, SDE, and JIRA databases to track and manage calls. • SME for MCD, DataWareHouse, Asset Flow-Metadata editor, and Adrenaline. Attend trainings and disseminate education through article writing.

What they like about Sea Change Intl:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

MS Office Suite 97 - 2010, Windows XP support, Windows Server 2003 support, Windows Server NT support, Video On Demand (VOD), Windows 7 Support, Windows Vista 32 and 64 bit, Lotus Notes, MS Legato for Windows, PC Anywhere, VNC, DameWare, Remote Desktop, Oracle, SDE, Cognos, Hyperion, Network Support, Printer Server Support, Network Printer Support, A/S 400, RS6000

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sea Change Intl: