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Verizon Wireless Work Values
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Daily Duties at Verizon Wireless:
Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or network issues. Troubleshoot Windows and Macintosh operating systems, specifically Windows Device Manager and TCP/IP configuration. Use various Verizon Wireless tools and online resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customer concerns and resolve problems to customer satisfaction. Demonstrate and regularly practice skills necessary to handle any Customer Service and/or Technical Support call type that is routed through the center. Follow up with customers to ensure first-call resolution and achieve and deliver 100 percent customer satisfaction.
What they like about Verizon Wireless:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , AppleScript, Adobe InDesign, Adobe Photoshop, Lotus Notes, HTML
Information about Verizon Wireless
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $40,000
These are some of the questions we asked our climbers about their experiences with Verizon Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Verizon Wireless had these interests:
| Blogs | |
|---|---|
| Apple 2.0 http://tech.fortune.cnn.com/category/apple-2-0/ |
Covering the business that Steve Jobs built. |
| Websites | |
| ajc.com http://www.ajc.com |
News website covering the Atlanta area. |
| Engadget http://www.engadget.com/ |
Engadget is a web magazine with obsessive daily coverage of everything new in gadgets and consumer electronics. |
