Custom Dynamics Llc Work Values

Daily Duties at Custom Dynamics Llc:

Customer Service Representative (03/06-08/06) - worked in a team of inbound sales associates to process phone orders, answered customer emails regarding order status & product info, up-sold products where applicable, handled customer inquiries regarding product descriptions, compatibility, and availability, resolved issues with customers regarding back orders, returns, & exchanges, solely responsible for servicing customers in on-site retail store by processing sales, performing product demonstrations, and daily reconciliation of sales. Shipping Manager (08/06-02/11)- worked in a team with inventory manager and CSRs to ensure same-day fulfillment of orders, utilized shipping software for shipping labels and customs documentation, insured proper packaging of orders, worked in conjunction with inventory manager to maintain inventory accuracy and performed periodic audits to update threshold levels, assisted operations manager in performing quality control review of orders to insure accuracy, worked in team with inventory control manager and clerks in receiving inbound supplies and reviewing packing list to confirm accuracy, coordinated with suppliers regarding damaged, substandard supplies for RMA returns, worked in team with inventory control manager and clerks to reallocate inventory to maximize warehouse space, reviewed shipping expenses on a weekly basis, performed cost analysis and advised management team of unusual trends accordingly, communicated and coordinated with both domestic and international suppliers regarding inbound supply orders insuring proper documentation (ie BOL, SDI, MSDS) for timely customs clearance and delivery of air, ocean, and ground shipments, prepared all necessary documentation for outbound international orders for timely customs clearance and delivery, worked in a team with CSRs to assist in phone support for product inquiries, order processing, and technical support regarding compatibility and fitment, provided all staff of daily inbound reports for resource allocation and order status inquiries, exported via excel outbound order tracking info to ERP platform to allow customers to track their orders online, solely responsible for providing support to customers regarding tracking of orders and lost/damaged shipments, coordinated with carriers regarding damaged lost shipments and handled all claims processes and re-shipments, maintained inventory and ordered all shipping supplies for company, coordinated with convention administrators and LTL carriers for transport of trade show display to various locations across US E-Commerce Coordinator - Worked in conjunction with business manager to review overstocked, discontinued, and returned products for listing on eBay Store and Amazon storefront; photographed and designed listings for these products, managed inventory of these listings, handled all customer inquiries, and performed order fulfillment for these products once sold

What they like about Custom Dynamics Llc:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Logistics, Customer Service, Inventory Control, Air Freight, ecommerce, sales, drupal, minitab

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Force Automation, Sales Interpretation , P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Custom Dynamics Llc: