State Farm Insurance Work Values

Daily Duties at State Farm Insurance:

• Responsibilities include interaction with potential and contract clients via phone, prepare and update marketing reports. Provide timely consulting in customer service and support sales agents in administrative tasks i.e. phone calls, follow-up to convince and influence current clients and new customers to schedule appointments with sales agents for additional product information to increase sales opportunities. Provided timely, confidential consulting support to staff in customer service. Provided timely follow-up request to obtain scheduled appointments. Delivered excellent customer service and exercised strong interpersonal communication skills while interacting with clients, new prospects, and sales agents for customer service relations and various on-going projects. Answered telephone calls from potential customers who had been solicited through prior post card mailings. Telephoned and mailed letters to respond to correspondence from customers to follow up and confirm appointments with sales agents. Scheduled appointments for sales agents to meet with prospective customers for product information. Maintained records of contacts and response of prospects contacted via telephone and ensured all lead generation activities are tracked in the database. Ensured workflow efficiencies, customer service excellence, and quality assurance.

What they like about State Farm Insurance:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Results Driven, Recruiting, Human Resources Metrics / Scorecard , Workforce Planning , Administrative, Benefits, Payroll, Transitions, Policy/Procedure Development, Strategic, Compensation, Employee Relations, Risk Management, HRIS, Microsoft Office, Talent Management, Performance Management, Project Management, Human Resources, HR Business Partner, HR, Human Resources Consultant, Detailed, Policy Development, Reporting, Start Ups, Audits, Leadership, Labor Relations, Expense Control, Budgeting, Motivation, Client Relations, Customer Service, Outsourcing, Engagement, Organization Effectiveness

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Detailed, Key skills and abilities include coaching, leadership, influence, facilitation, presentation, communication, process development, business acumen, and problem solving.

These are some of the questions we asked our climbers about their experiences with State Farm Insurance: