Allstate Work Values

Daily Duties at Allstate:

Manage 30 call center employees, both onsite and remote staff. Identify requirements for successful job performance through coaching, employee development, and change management. Support outsourcing initiative with onshore and offshore employees in IL, NE, and Manila. Achieved service level consistently in 2008 and 2009. Dalbar Service award winner 2008. Participated in development of positions, responsibilities, forms, and processes for back-office and frontline. Provided sound decision making on projects to implement new procedures, common processes, and system functionalities. Development of security and authentication guidelines.

What they like about Allstate:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

manager, customer service, banking, sales, operations, recruiting

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Allstate: